Wednesday, January 17, 2017
Aloft Hotel | 209 N Walnut Avenue | Oklahoma City
Registration 7:30 a.m.
8:00 a.m.- 1:30 p.m.
Nonmember Rate: $60
8:00 a.m. - Networking and Breakfast
8:30-9:30 - Topic TBD Speaker: Audrey Thomas, CSP
9:30-9:45 - Break
9:45-10:45 - Topic TBD Speaker: Audrey Thomas, CSP
10:45-11:00 - Break
11:00 - 12:00 - Meet Like a Mouse Speaker: Len Millbower
In this insightful and illuminating session, Lenn Millbower, BM, MA—a 25-year Walt Disney World Operations, Entertainment, and Training veteran—pulls back the curtain on Walt’s science and sense approach. He will share what Disney does to make their theme parks so organized, so immersive, and so memorable. At each step in the process, you will learn how to apply Walt Disney’s theme park methodology to your needs. Let’s meet like a mouse so you can deliver your own magical results.
12:00-12:30 - Break/Lunch Setup
12:30 - 1:30 p.m.(lunch provided during session) - Engage Like a Mouse Speaker: Len Millbower
Walt Disney liked to proclaim, “It all started with a mouse.” Although it is true that Mickey Mouse was Disney’s breakthrough product, ‘it’ did not start with that mouse. It started with the people who made the mouse. In this Disney inspired session, Lenn Millbower, a 25 year Walt Disney World training leader and the author of the book Care Like a Mouse (Theme Park Press, January 2018), pulls back the curtain and reveals the secret to Disney’s success. It was human capital developed, focused and engaged to deliver magical customer experiences. Along the way, you will discover the leadership approaches Disney tried and abandoned. You will explore the resulting ‘castomer™’ focused culture that made Walt Disney World such an amazing customer service provider. Disney’s magic isn’t the result of pixie-dust. It’s the result of people-trust. Attend this session and learn to engage your castomers™ so they can amaze your customers.
Audrey Thomas, CSP, has been entertaining and teaching audiences for over 20 years. As an author, speaker and productivity consultant, she presents for corporations, non-profits, conferences and conventions.
Audrey has authored several books, including 50 Ways to Leave Your Clutter, and The Road Called Chaos. Her client roster includes The Boeing Company, 3M, Pepsi, PricewaterhouseCoopers, FICP (Financial and Insurance Conference Planners), ING, and Meeting Planners International.
Audrey writes for several organizations, including The Business Journal and UnitedHealthcare. Her bi-monthly newsletter - My Monday Moment – is designed for busy professionals.
Serving the National Speakers Association-Minnesota as Past President, she is the recipient of the Certified Speaking Professional designation. The CSP is the speaking profession’s international measure of professional platform competence. Less than 12% of all speakers are awarded this credential.
Audrey lives in the Twin Cities with her husband and loves being an empty nester. She enjoys gardening, target shooting and deleting emails.
Lenn Millbower, the Mouse Man™ consults, keynotes and coaches
Walt Disney inspired customer service, leadership, innovation and
presentation skills methodologies so that organizations and
professionals can rediscover their own unique business pixie-dust.
Everything Walt Disney touched seemed magical. It wasn't magic. It
was method. Learn the method and you can create your own
Lenn saw that method up close. He spent 25 years at Walt Disney
World, starting in Operations at Epcot, stage managing shows at Disney-MGM Studios, opening Disney's Animal Kingdom, writing training programs for employees at the Disney University, designing performance improvement programs for business professionals at the Disney Institute, leading training
for Walt Disney Entertainment and managing the training function for Walt Disney World Learning Solutions.
Offbeat consulting delivers innovative solutions to real organizational issues. Lenn and his team—with over 100 year of collective Walt Disney World experience—helps clients discover their own unique pixie-dust and reconnect their organization with their own special magic. Mouse Man™ keynotes and workshops are also highly engaging. Prior to Disney, Lenn was a professional magician-musician performing throughout the United States and providing warm up entertainment for acts as diverse as the Bee Gees, Frankie Valli and the Four Seasons, Victor Borge, Mac Davis, Ann Murray and a performance at the White House for President Gerald R. Ford. He applies his entertainment industry background to deliver fact focused information wrapped in a fun filled package.
Post Disney, Lenn is a five-time published author, a frequent keynote speaker and workshop leader and a Disney makeover consultant to major organizations. The Mouse Man™ will inspire your attendees to create their own magical worlds of customer service, leadership, innovation and presentation skills.
Give it a shake and you'll see how effectively the magic will take!
Register using the link below!https://www.regonline.com/builder/site/Default.aspx?EventID=2082306